Returning Guests
When you have guests who return year after year around the same dates, take a moment to learn more about the reason behind their visits. Perhaps they’re celebrating a special occasion or spending time with loved ones. Understanding the "why" allows you to add a personal touch to their stay next time. Whether it's a complimentary room upgrade or a personalised card, these small gestures can make their visit even more memorable. If they’ve stayed with you multiple times, consider going the extra mile with something more thoughtful, like a handmade gift, as a token of appreciation for their loyalty.
10 Oct 2024 - Jane Hill, freeonlinbooking UK team -
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